Furniture rental startup Furlenco is facing backlash from its customers after it began suing and threatening them with legal action for not returning rented furniture.
Furlenco, which was founded in 2011, offers a rental service for furniture, appliances, and home decor. Customers can choose from a variety of packages and rent furniture and appliances for a monthly fee. The company has gained popularity in recent years, with many customers choosing to rent furniture instead of buying it outright.
However, the company has faced backlash from some customers who claim that they have been mistreated by the company. Reports have surfaced of customers receiving death threats and legal notices from Furlenco, which has raised concerns about the company's practices and the safety of its customers.
According to reports, Furlenco has filed lawsuits against several customers for not returning furniture after their rental period ended. In some cases, the company has even threatened customers with arrest if they do not return the furniture.
This aggressive approach has sparked outrage among Furlenco's customers, who claim that the company's policies are unfair and that it is not providing adequate support to help them return the furniture. Some customers have also accused the company of charging exorbitant fees and imposing unrealistic deadlines for returning the furniture.
One customer, who wished to remain anonymous, claimed that she received a legal notice from Furlenco after she canceled her rental contract. She said that the notice contained threatening language and demanded that she pay a large sum of money or face legal action. She also claimed that she received death threats from the company's representatives.
Another customer reported similar experiences, saying that he received a legal notice from Furlenco after he canceled his contract. He claimed that the notice contained threatening language and demanded that he pay a large sum of money or face legal action. He also said that he received death threats from the company's representatives.
Furlenco, however, has defended its actions, stating that it is simply trying to recover its property and that it has followed all legal procedures. The company has claimed that it has offered multiple extensions and assistance to customers to help them return the furniture, but that some have refused to cooperate.
Despite these explanations, the situation has caused significant damage to Furlenco's reputation and has led to calls for the company to change its policies. Customers have taken to social media to express their anger and disappointment, and some have even started a petition demanding that the company stop suing and threatening its customers.
It remains to be seen how the situation will unfold and whether Furlenco will be able to address the concerns of its customers and restore their trust. In the meantime, customers are advised to exercise caution when dealing with the company and to report any incidents of harassment or intimidation to the authorities.
The controversy surrounding Furlenco highlights the challenges of operating in the furniture rental industry, where companies must balance the need to recover their property with the rights and needs of their customers. It remains to be seen how the company will respond to these criticisms and whether it will make changes to its policies and practices.
Some of the reviews from Furlenco's Trust Pilot